🚀NEWDedicated environments
Boost customer satisfaction with automation
FleetFlow centralizes your vehicle and customer data, automating services to improve efficiency, cut costs, and boost customer satisfaction.
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What is FleetFlow
An automated database that enhances fleet management and customer experience
Transform your business with a real-time, data-driven database that simplifies fleet management and enhances the customer journey. Designed for manufacturers of e-bikes and light electric vehicles, FleetFlow connects every part of your service chain—from vehicle data to customer support and maintenance.
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Effortlessly manage vehicle information and data
FleetFlow enables manufacturers to organize and oversee all vehicle data in one centralized platform. Link components, track ride data, and manage unique identifiers like VINs and serial numbers to keep all essential details accessible. With data automatically updated from each ride, you gain a complete view of every vehicle's history and performance at a glance, helping you stay connected with your fleet.
Streamlined service management
Our ticketing system simplifies how you manage service requests, from initial issue reports to resolution and invoicing. Easily create service tickets for customer issues, track the parts used, and record repairs made. Send invoices directly to customers with payment links included, so you can ensure a seamless and efficient resolution process that reduces downtime and keeps customers satisfied.
Partner integration for third-party shops
FleetFlow enables manufacturers to invite local service shops to join the platform. These shops can order replacement parts directly, with orders linked to both the vehicle (via VIN) and the customer. The interconnected data ensures that partners have all the information they need to provide quick and accurate service.
“With FleetFlow, we've streamlined our operations and cut down on service costs by 60%. Real-time data and automated reports have made vehicle management simpler and faster.”
10x
faster issue resolution
60%
cost savings on maintenance
210%
customer satisfaction
Full overview
The secret is combining data to create a single source of truth
The power of FleetFlow lies in its ability to connect every part of your organization. We're taking different sources of fleet data to flow through the system to create a signle source of truth.
A customer profile can be linked to a vehicle, which can be linked to service tickets, chats, partner orders, and more. This way, all data is linked and profiles are created during a customer and vehicles lifetime.
In turn, allows you to make data-driven decisions, automate processes, and improve customer satisfaction by having accurate information at all times.
Vehicle profiles
The basis of FleetFlow. A vehicle profile consists of a frame number, model type, odometer, (smart) components, and more.
Customer profiles
A customer profile consists of a name, email, phone number, and more, which can be collected through FleetFlow itself, or through integrations with Shopify. It's the basis to providing exceptional customer service.
Service tickets
Create service tickets connected to vehicles and customers.
Threads
Let customers create chats to ask questions, and link vehicles to further build the history profile.
Articles
Create a database of FAQ items, sort them in collections and get feedback from customers.
Threads AI
Use all knowlede of customers, vehicles, articles and more to automate replies to customers. Customers can always ask to be forwarded to you, as human support.
Models
Easily create new models, which include details about it such as an image, name, and more. Add a preset of components to make adding vehicles faster.
Components
Add all the vehicle components to FleetFlow to map out which vehicle has which components. Components can have special profiles, such as being an IoT device with an integrated parter, to allow the right component to receive the datas.
Partners
Partners can easily join your organization to order replacement parts and give feedback on repairs, to keep you and the customer up-to-date.
Payment links
Allow customers and partners to easily pay you to via a payment link, for a service ticket or spare parts. Payment links can be shown in their apps, or sent via SMS.
A unified view of every customer and vehicle, including service history and more
Gain complete visibility into every vehicle and customer interaction with FleetFlow’s unified data platform. Each vehicle profile includes essential details, from model type and unique identifiers to component configurations and odometer readings, creating a centralized resource for service and support teams. Coupled with comprehensive customer profiles, FleetFlow links vehicle data to individual owners, enabling service representatives to access full service histories, ride data, and previous conversations instantly. This interconnected information equips your team to make informed decisions, respond swiftly to customer needs, and build stronger, lasting relationships by offering a more personalized support experience.
FleetFlow’s unified view ensures that your team is never without the insights they need to deliver proactive and precise service.
Enterprise grade software, with enterprise grade security
Benefit from the highest standards in data security and privacy with end-to-end encryption and SOC 2 Type II data protection.
GDPR Compliant
Fully GDPR compliant, offering the option to export and delete data as required by law.
ISO-27001 Compliant
ISO-27001 compliant, ensuring the highest standards of information security management.
SOC 2 Compliant
SOC 2 compliant, ensuring secure handling of data for privacy and security in cloud environments.
Superpowered by AWS
We use the power of AWS to ensure that your data is always secure and available. With data centers all over the world, we can ensure that your data is always close to you, and that you can always access it.
Dedicated environments
FleetFlow offers the option to have a dedicated instance of the platform. This means that you will have your own, isolated environment, with your own database, your own API, and your own domain.
This is ideal for large organizations that require a high level of customization and security.
Enterprise integrations, with next-level documented SDKs and APIs
Seamlessly integrate FleetFlow with your existing systems and services using our comprehensive SDKs and APIs. Our developer-friendly tools make it easy to connect your data and workflows, so you can build custom solutions that meet your unique business needs.
AI integration
Sit back and relax,
AI is taking the wheel
As FleetFlow is a unified place to store all your data, we can use this data to power AI. Within FleetFlow, you can create customized AI models to help you with customer support, partner support, vehicle management, and more.
Your AI can help you with customer support, by answering questions, and by automating replies, or help you with service by predicting when a vehicle needs maintenance, or by predicting when a vehicle will fail.
Your customizable AI has access to
Vehicle profile
Your AI understands what vehicles the customer has, their warranty statusses, and more.
Customer profile
Your AI knows who they're talking to and the previous interactions with the customer.
FAQ Articles
Your AI will use Articles as its base foundation for answering questions, and quote and link the FAQ where possible.
Threads
If conversations are marked positively by customers, Threads AI will create its own summary for itself and use that as future knowledge.
Service tickets
Your AI will be able to interact with service tickets, creating a new one when necessary.
You're not the first. And you won't be the last.
FleetFlow is trusted by leading manufacturers of e-bikes and light electric vehicles to streamline operations, enhance customer service, and drive business growth. Discover how FleetFlow can transform your organization today.
"We moved from three separate platforms to FleetFlow. Having everything in one place has made team collaboration so much easier, and our efficiency is through the roof. Plus, it's saving costs too."
Unified view
Costs
"Our customer satisfaction scores have jumped significantly since we started using FleetFlow's integrated support tools. It's amazing how quickly we can resolve issues now."
Unified view
Customer satisfaction
Customer support
"Since we started using FleetFlow, our service tickets have dropped by nearly 60%. Customers are now able to troubleshoot most issues independently with the platform's self-service features."
Customer self-service
Customer support
"Having access to real-time GPS data has changed how we plan maintenance. We can now monitor vehicle usage and predict when service will be needed, preventing unexpected breakdowns."
IoT
Maintenance predictions
Costs
"FleetFlow has cut our IoT-related costs dramatically. We're now paying a fraction of what we did with our previous setup, while gaining so much functionality."
IoT
Costs
"The transition to FleetFlow was seamless. The user-friendly interface helped our team adapt quickly, and the support we've received has been top-notch."
Unified view
Customer support
"FleetFlow's data analytics have provided us with insights we never had before. We've been able to make informed decisions that enhance our operations significantly."
Maintenance predictions
Customer satisfaction
Customer support
Costs
"With FleetFlow, we've reduced our response times for customer inquiries. Our clients appreciate the speed and efficiency, which has strengthened our relationships."
Customer satisfaction
Customer support
"The automation features in FleetFlow have transformed our workflow. We spend less time on manual tasks and can focus on what truly matters—our customers."
Automation
Customer support
"FleetFlow's integration with our existing systems was a game changer. We now have a cohesive approach that maximizes our productivity and minimizes errors."
Unified view
Automation